Beach2Bush Double Wine Cooler Bag

Return and Refund Policy

1. Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Items must be in their original condition, unused, and with all tags and packaging intact.
• Proof of purchase is required for all returns.

2. Non-Returnable Items

• Ponchos
• Clothing. All clothing is placed by special order with a specific size, therefore are non-refundable. If you've ordered the wrong size please get in touch, to discuss any options.
• Gift cards.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at explore@beach2bushadventures.com.au.

5. Exchanges

• We only replace items if they are defective or damaged.

6. Shipping Returns

• To return your product, you should mail your product to: PO Box 35, Bald Hills QLD 4036.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your product to be received and reviewed may vary.

7. Contact Information

• For more information about our return and refund policy, if you have questions, or need any further assistance, just let us know via the Contact Us page!

Shipping Policy

Order Processing Time:

• All in stock orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates:

• Domestic Shipping Charges:
  • Standard Shipping: 3-5 business days

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

• Beach2Bush Adventures is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy:

• Our Return & Refund Policy provides detailed information about options and procedures for returning your order.